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You are here:  HELP Desk > Technology Support

Support for the Brightspace learning management system

The Brightspace 24/7/365 help desk 

Phone: 1-877-325-7778

To submit a help ticket:


The UI&U technology support desk, 24/7/365

Phone: 513-487-1137|888-85-Union(86466)



New Student Information

QuickLaunch Username - Your username is U + Union ID.  If your Union ID is 123456, then your username is u123456.

QuickLaunch Password - Your initial password is UIU + last 6 of your SSN + ! - For example, UIU987654! - Don't forget the exclamation point at the end.

QuickLaunch Address -


QuickLaunch Setup


Simplified Username: Students and alumni will use their Union ID number prefaced with a “U” as in u123456.

If you are staff, faculty, or a contractor, your username is lastname first initial in most cases. Note that your password remains the same unless you choose to change it.

Click the link for instructions on setting up your QuickLaunch account recovery options.

QuickLaunch Setup Instructions

Instrucciones de Quicklaunch en Español

Contact the helpdesk if you need additional assistance. 513-487-1137|888-85-Union(86466) or

To receive remote technical support Help, you can allow a Union Help Desk Technician to remotely view your computer.  This is sometimes helpful if you are having trouble describing the problem that appears on your screen and would like a technician to take a look. 
Click one of the following links to allow temporary access to your computer.  Choosing this option creates a temporary session with a code you will need to provide to the Help Desk technician.  After the session ends, the technician has no access to your computer again (unless you create a new session with a new code).


How to Use Data Sensitivity Labels in Microsoft Office

Data needs to be categorized so that informed choices can be made about how it is managed, protected, and shared, both within and outside of Union. We do that by applying sensitivity labels to document how confidential the files are. 

In Microsoft Office applications, you may be prompted to tag a file as confidential if it thinks it contains sensitive information (see samples below). We do this for a variety of reasons:

  • Protect the integrity, availability, and confidentiality of data.
  • Safeguard personally identifying information and proprietary business information.
  • Stay compliant with regulations, guidelines, and laws.

Sensitivity classifications can be applied from the Microsoft tool bars. Below is an generic example from Microsoft.

Once a file has been tagged for sensitivity, you may see its category in Microsoft applications as shown below.


There are three levels of sensitivity that we are applying to our data – General, Personal, Confidential.  

GENERAL: is the lowest level of data sensitivity. This is commonly information that is either created for public distribution or easily accessible. Examples would be: job advertisements, marketing brochures, information for a public website, news releases, etc.


PERSONAL: is the next level of data sensitivity. This is information that is best kept private. If it were exposed, it would pose a moderate risk to Union or individuals. Examples would be: private contact information, research data, business plans, budget information, student ID numbers, vendor contact information, internal policies, etc.


CONFIDENTIAL: is the highest level of data sensitivity. This information needs to be closely guarded. If this data was lost, altered, or exposed, it would be most damaging to Union and/or individuals. This information would typically contain financial, account/credit card data, healthcare information, social security numbers, employee or student records. These types of data frequently contain Personally Identifiable Information (PII) or Intellectual Property (IP).