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GoToMeeting @ Union Institute & University


Click here to join a GoToMeeting session by log on or meeting ID

Use the Chrome Web App

How to Schedule and Start Meetings

Union Institute & University has now adopted GoToMeeting for many of its Web conferencing needs.  GoToMeeting (a product of Citrix Online) is considered an industry leader in conferencing technologies.  For several years, Union has used another Citrix product called HiDef Corporate for audio only conferencing.  Citrix just renamed HiDef Corporate and it is now called OpenVoice.  Adding GoToMeeting increases the integration of the services we are using.

New look for GoToMeeting!

April 1, 2015 - A new control panel has been released for Windows and MAC. Click here to learn about the new features.

How do I get a GoToMeeting account?

If you do not currently have an Adobe Connect license and would like a GoToMeeting license, it will need to be requested by your dean or director (because there are costs associated with Adobe and GoToMeeting accounts).  Requests from the dean/director should be emailed to Mary Amos.  For budgetary purposes, the cost for an annual license for a person is $100 for GoToMeeting and $150 for Adobe Connect Pro - plus any phone charges (GoToMeeting can use built-in audio via the computer which has no cost).  The phone cost for GoTo and Adobe are both 3.5 cents per minute, per caller.  (This is a reduced rate from 4.5 cents that we have been paying).

Why did we choose GoToMeeting?

The main reason is that it has the best audio integration and video quality of any product on the market.  Attendees have the choice of using their telephone or the built-in audio from their computer.  Using their computer's microphone and speakers saves all phone charges (for the individual and Union).

What are the limitations of GoToMeeting?

GoToMeeting limits the number of people appearing on camera at the same time to six.  People can take turns, but six is the simultaneous limit.  There can be a total of 25 attendees, plus the host, in a meeting who can participate via audio (phone and/or computer).  The way this typically works is the instructor or presenter is on camera and most people only use audio unless they will be speaking for a longer amount of time (at which time they turn on their camera).  The meeting organizer can determine who can use their cameras. Update: Up to 25 webcams are available as of Oct. 1, 2017. 

Adobe allowed for more than six on camera - why switch?

Union is not "switching" - we are adding a new technology solution in situations where it is a better fit.  For meetings where more than six people need to be on camera, Adobe is still the system of choice.  This applies to most of our graduate programs where everyone is meeting remotely.  An example is a class meeting of more than six students where there is a lot of discussion.  But for presentations and small meetings, GoToMeeting is a better choice because the audio and video quality are better.  The audio for GoToMeeting stays in sync with the video much better than Adobe.  The screen sharing is better and more responsive.  And in general it is easier to use.  Adobe still can have (theoretically) up to 100 people in a session on camera.  While 100 is not realistic, the Ed.D. program had almost 60 people on camera at one point. Update: Up to 25 webcams are available as of Oct. 1, 2017. 

Is there a mobile app for GoToMeeting?

Yes, there is one for both iPhone/iPad, Android and Windows 8.

Can I have an account for both?

In some cases, people will have accounts for both.  But in general, we are hoping to find the right product for your needs so you only have to use one.  But there are certainly cases where both might be needed by the same person.


If you just want an overview, here are some videos from to provide a quick look at the system:

Audio Made Easy -

Collaboration Tools -

Recording a Meeting (Windows) - 

Recording a Meeting (MAC) - 

Pricing Information

OpenVoice – we are charged 3.5 cents per minute if people use toll free OR toll numbers.  There’s no difference.

GoToMeeting – we are charged 3.5 cents per minute ONLY if they use the toll free number.  We are NOT charged if they use toll or VoIP.

Therefore, if you just want to have a conference call, but avoid all phone charges, you can set up a GTM meeting and remove the toll free option and just have participants call into the meeting and not join the Web interface.

Echo and Feedback

I hear echo, feedback or background noise.

If you suspect that the echo is coming from an attendee, check to see who's talking at the bottom of the Audio pane in the Control Panel, and mute the attendee by clicking that person's Audio icon .

 If you dial in to the audio conference by telephone, make sure that you select Telephone from the Audio pane in the Control Panel instead of Use Mic & Speakers.

 Built-in or external speakers may cause an echo. Try lowering the speaker's volume.

 Built-in microphones on your computer or webcam can pick up noise and cause an echo. We don't recommend using built-in microphones. Try plugging in a USB headset to your computer.

 Try switching from Telephone to Use Mic & Speakers,or vice versaAttendees have the option of either unless the organizer disabled it.

Audio FAQ's

Connection Wizard

Tests and determines the ideal connection settings that GoToMeeting can make within your network. After running the wizard, you can store your optional connection settings on your Windows computer and use those settings in the future to connect to sessions.

For PC:    GTM Connection Wizard for PC

GoToMeeting Guides
Find Guides on the CTL Tab (.pdf, 89K)

Handouts and guides are available at: CTL > Instructional Tools > GoToMeeting

GoToMeeting - Add co-organizers.pdf (.pdf, 134K)

Co-organizers are individuals who have access to the same organizer tools and features during a meeting that you do, and who can help you facilitate your sessions or even start it on your behalf.

10 Online Meeting Tips and Tricks (.pdf, 866K)
GoTo LTI Integration (.docx, 365K)

You need to establish a GoToMeeting account first.

Echoes and Feedback (.pdf, 241K)

Troubleshooting steps if you experience issues with audio quality.

How to host an audio-only meeting with GoToMeeting.pdf (.pdf, 375K)
Adobe Acrobat Reader is required to view and print PDF files.
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