To receive remote technical support Help, you can allow a Union Help Desk Technician to remotely view your computer. This is sometimes helpful if you are having trouble describing the problem that appears on your screen and would like a technician to take a look.
Click one of the following links to allow temporary access to your computer. Choosing this option creates a temporary session with a code you will need to provide to the Help Desk technician. After the session ends, the technician has no access to your computer again (unless you create a new session with a new code).
Apple