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Using the Student Help Page

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We hope you will find this page helpful during your technical adventures here at Union. The links on this page are items we think will be helpful as you navigate your way through classes at Union. If you ever have a challenge, please call the Help Desk at 888-85-UNION or send an email to help@myunion.edu . There is someone available to assist you 8 am to 8 pm Eastern time, Monday thru Friday.
 
  • Use the wrench icon on the right side of The Student Help Files and Student Help Videos to select the preference for items to be displayed alphabetically and click save.
  • Ctrl + F will open a search window to assist you in finding the information you need.
  • If you have suggestions for help documents please send an email to Mary Amos, Instructional Technologist at mary.amos@myunion.edu

Click the link provided to open the document or video.

Student Help Files

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Adobe Connect Pro 8

Adobe Connect is used for Video/Web conferencing and presentations at Union.
For quick access to your Adobe rooms, visit the Virtual Campus at http://virtualcampus.myunion.edu.
 
The phone number for all Audio Conferences (called HiDef) is 866-951-1151. Then enter your room number and the # sign.
 
All Adobe Connect Pro video meeting rooms use the format: http://tui.adobeconnect.com/roomname (where you'll replace roomname with the one for your meeting).
 
Click here for directions on how to Upload and Share a PowerPoint Presentation. 
 
Click here to view a Quick Reference Guide on accessing adobe rooms and best practices.
 
Click here for a document that covers the most commonly used features of Adobe Connect.
 
Click here for guidelines on using Adobe Connect when you have Skype installed on your computer.

CampusWeb Help

Overview of CampusWeb
Click here for direction to receive your CampusWeb login information.
 
Click here for information on using My Pages.
Click here for information on adding your picture to CampusWeb.
Click here for an overview of what is available from the Academics tab of CampusWeb. 
 
CampusWeb Courses:
 
All Students
Students can see their courses listed under My Courses in CampusWeb one week prior to the start of their term.  For the trimester programs, this means they see courses in sessions 1 and 2 one week prior to the 16 week term.  For the six-month terms, it is one week prior to the start of the six months.
 
Courses no longer appear on the My Courses list the day as of midnight on the last day of the term.
 
Student retain access to all past courses, even when the term ends.  Students can access past courses by clicking the Academics tab in CampusWeb, then choosing CampusWeb Courses from the left menu and changing the selection to Past Courses.
 
General

Forums 
Click here to change the default forum view and reply options to the recommended settings.
Click here for directions to subscribe to forums (receive an email notification when someone makes a post).
Click here to view a demonstration of each of the view/reply options in the forums.
Click here for directions on how to post in a forum.
Follow these directions if your course utilized the word count feature in forums.

Assignments 
Click here for directions on how to submit a file upload assignment in CampusWeb.
Click here for a guide to taking Online Quiz assignments in CampusWeb,

Email

Webmail
Click here for step by step directions of setting up your new e-mail account as well as including several tips.

Email Forwarding & Smart Phone Access
Click here for directions to forward a copy of your Union email to your personal email address or to your smart phone (Blackberry, Android, iPhone, Windows Mobile), log into your Union email account, then click the Options link on the upper right part of the page, then click on see all options. There will be guides that appear on the right side of the page that walk you through those steps to forward your email.

HiDef Corporate Audio Conferencing

The dial-in number for all conferences lines is the same: 866-951-1151 or 201-590-2255 (for International callers).
 
The number for all Audio (HiDef) conferences is 866-951-1151. Enter your room number and the # sign.

Microsoft Office

Additional information on MS Office products is available from The Help Files page.
 
Excel
Click here for a Microsoft Excel Quick Reference Guide.

Outlook
Click here for a Microsoft Outlook Quick Reference Guide.
 
PowerPoint
Click here for a Microsoft Powerpoint 2010 Quick Reference Guide.
 
Click here for a Mirosoft PowerPoint XP Guide.
 
Word
Click here for a Micorsoft Word Quick Reference Guide.
 
Click here for a guide to basic formatting of Word Documents.

TurnItIn

TurnItIn is plagiarism testing software for faculty at Union.
Click here for the TurnItIn Quick Start Guide for students.

Voice Thread

Student Help Videos and Links

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Adobe Connect Pro 8

5/6/11, Adobe upgraded our Adobe Connect Pro from version 7.5 to 8.0.  To help you get started, Adobe has prepared some very helpful information about the new features. 
 
Click here to go to Adobe TV for getting started and new feature tutorials.
 
Helpful videos to learn about Adobe Connect Pro 8.0 new features. 

Adobe meeting presented by Jonathan Eskridge on Basic Training for Adobe Connect Pro.

Click here to go to UI&U Virtual Campus.
 

All Adobe Connect Pro video meeting rooms use the format:

http://tui.acrobat.com/roomname
 
(where you'll replace roomname with the one for your meeting)

General Videos and Links

GoView
GoView is a service that allows you to capture your screen and audio in one recording.  Click here to set up a free account.
 
 
Transfer Big Files
Transfer Big Files is free, after you select the files you want to send, they will email a link to the download page.  Click here to set up a free account.
 
VoiceThread
A VoiceThread is a collaborative, multimedia slide show that holds images, documents, and videos and allows people to navigate slides and leave comments in 5 ways - using voice (with a mic or telephone), text, audio file, or video (via a webcam).  Click here for a video introduction to VoiceThread.
 

Microsoft Office 2010

Click here for a video on Getting Started with Office 2010.

This video explains the calendar sharing permissions in Microsoft Outlook 2010.
 
Microsoft Office Compability Pack
If you are still using version 2003 of Microsoft Office, click here to download and install the free converter pack from Microsoft.
 
Click here for Microsoft Office Training Courses Available.

Click here for a video that will walk you through the process from Microsoft Office Word Mail Merge.
 
Click here for a video on Microsoft Outlook Conversation View.
 
Click here for Microsoft Word 2010 Training Courses.
 
Click here for a video that shares some of the features of Microsoft Word.
 
Click here for a video on Word 2010 Duplex Printing.

Webmail Videos

Depending on your role, some features may vary slightly from what is depicted in the video.

The default size limit for a single attachment in Outlook Web App is 10 MB for student.  If you send larger attachments, they will be returned by Live@edu.